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Terms & Conditions that Keep Your Account Safe

Our terms set out how your account works, what we expect from you, and how we handle deposits, withdrawals and disputes.

Account ownership & verificationDeposit and withdrawal rulesResponsible account conduct

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What Our Terms Cover

result kentucky Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every account holder and apply where local law permits. By opening an account, you confirm you are of legal age in your jurisdiction and that you are not using result kentucky services from a restricted region. Your account remains your sole responsibility;

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you are liable for all activity under your login credentials. We reserve the right to suspend or close accounts that breach these terms, including use for fraud, money laundering, or unauthorized access. Payment methods — DANA, OVO, GoPay and QRIS — are subject to their own
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provider terms. Withdrawals are verified against account holder identity before processing. Disputes over transactions must be reported within 14 days of the transaction date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Contact Us About Your Account Terms

If you have questions about how our terms apply to your account, or if you need to report a breach or dispute, reach out to our support team.

Live Chat Support Open the chat widget in the bottom-right corner of the site or app during business hours. Our team responds to terms and account questions directly and can help you understand your rights.

Email Support Send account queries, disputes or policy questions to [email protected]. Include your account details and a clear description of the issue. We aim to respond within 24 hours.

Help Centre Browse our account and policy guides online. Search for answers about withdrawals, account verification, dispute processes and deposit holds without waiting for a reply.

SECURITY & TRANSPARENCY

How We Handle Data and Account Security

Your account data is encrypted and stored securely on our servers. We verify account holders before processing withdrawals using government-issued ID or bank documents.

Account Verification

We verify your identity using your government ID and a recent bank or utility statement before your first withdrawal. This protects your account from unauthorized access and keeps funds secure.

Data Encryption

All communication between your device and our servers is encrypted using 256-bit SSL. Your payment credentials are never stored on our servers; DANA, OVO, GoPay and QRIS process payments independently.

Session Security

Your account logs out automatically after 30 minutes of inactivity. You can view all active sessions in your account settings and remotely log out sessions you don't recognize.

Dispute Resolution

Report disputed transactions, unauthorized activity or billing errors to [email protected] within 14 days. We investigate and respond within seven business days of your report.

Data Retention

We retain your account records, transaction history and verification documents for seven years. After account closure, we delete personal data within 30 days unless local law requires longer retention.

Cookie Management

You can manage cookies in your browser settings. Session cookies track login activity; analytics cookies help us improve the site. Rejecting non-essential cookies will not prevent you from accessing your account.

Frequently Asked Questions About Our Terms

We may restrict your account activity, freeze funds pending investigation, or close your account entirely. Serious breaches — fraud, money laundering, or unauthorized use — are reported to local authorities. You retain the right to request a formal review before permanent closure.

Withdrawals via DANA, OVO, GoPay and QRIS clear within 1–5 minutes after account verification. Bank transfers take 1–3 business days. We verify your identity before processing; this adds 24 hours the first time you withdraw.

You can cancel a pending withdrawal before it enters processing. Once the payment method has received the funds (usually within 5 minutes for DANA, OVO, GoPay and QRIS), cancellation is no longer possible. Contact support immediately if you need to reverse a transaction.

We request your government-issued ID (passport or national identity card) and a recent statement from your deposit payment method showing your name and account details. Upload these in your account settings before your first withdrawal.

Deposit references depend on your payment method; DANA, OVO, GoPay and QRIS each have provider-set daily caps. Withdrawal minimums are IDR 10,000; maximums are set per verified account. Contact support to discuss limits on your account.

Inactive accounts remain open indefinitely. We do not close dormant accounts or charge inactivity fees. Your balance is held securely. Log in anytime to resume playing or request a withdrawal.

Download your transaction report directly from your account dashboard under 'History'. The report shows all deposits, withdrawals, and game activity. For a formal audit or dispute, email [email protected] with your request and account number.

Terms & Conditions that Keep Your Account Safe

Contact Us About Your Account Terms

How We Handle Data and Account Security

Account Verification

Data Encryption

Session Security

Dispute Resolution

Data Retention

Cookie Management

Frequently Asked Questions About Our Terms

01 What happens if I breach the terms and conditions?

02 How long does it take to withdraw after I request it?

03 Can I change or cancel a withdrawal after I request it?

04 What proof do you need to verify my account for withdrawal?

05 Are there limits on how much I can deposit or withdraw?

06 What happens to my account if I don't log in for a long time?

07 How do I request a copy of my transaction history?

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